Refund policy

The short version

You have 30 days from the day your order is delivered to request a return, for any reason. If the item is faulty, damaged, or not what we described, we pay the return shipping. If you have simply changed your mind, you pay the return shipping. Either way you get your money back.

Your rights under Australian Consumer Law

Nothing in this policy limits or replaces your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

How to start a return

Email hello.apollochi@gmail.com with your order number, the item, and the reason. Photos help a great deal for damaged or faulty items and usually let us resolve things without a return at all.
We reply within 1 business day with an RMA number and the return address. Please do not ship anything back before you have an RMA number — returns sent to the wrong address cannot be traced or refunded.
Pack the item securely, include the RMA number inside the parcel, and send it with a tracked service.
Once the item arrives and is inspected, we issue your refund within 5 business days to your original payment method. Your bank may take a further 3–10 business days to show it.

Condition of returned items

Change-of-mind returns must be unused, in resaleable condition, and in their original packaging with all accessories. Faulty or damaged items do not need to be in original packaging.

Who pays return shipping

Reason for return	Return shipping	Refund
Faulty, damaged in transit, or not as described	We pay	Full refund, or free replacement
Wrong item sent	We pay	Full refund, or correct item sent free
Change of mind	You pay	Full refund of the item price

We do not charge restocking fees.

Faulty or damaged on arrival

Email us within 7 days of delivery with photos of the item and the packaging. In most cases we will refund or replace immediately without asking you to ship anything back.

Warranty

Every product carries a 12-month warranty against manufacturing defects from the date of delivery, in addition to your Australian Consumer Law rights. The warranty does not cover accidental damage, misuse, normal wear of consumable parts (filters, blades, brush heads) or damage caused by pets chewing the product.

Cancelling an order

If your order has not yet been dispatched, email us and we will cancel it and refund you in full. Once dispatched, the return process above applies.

Items we cannot accept back

For hygiene reasons we cannot accept change-of-mind returns of used grooming blades, brush heads or replacement filters once opened. This does not apply if the item is faulty.