Shipping Policy

Last updated: 28 July 2026

Where we ship

APOLLOCHI ships to Australia only. All prices shown on this store are in Australian Dollars (AUD) and include shipping.

Where your order ships from

APOLLOCHI is a business registered in Singapore (UEN 53528830A). We do not hold our own warehouse. Our products are dispatched directly to you by our overseas manufacturing partners, most of which are located in mainland China. Some items are held in an Australian warehouse; where that is the case it is stated clearly on that product's page, and delivery is significantly faster. We tell you this up front because overseas transit time is the single most important thing to know before you order.

Processing and delivery times

Ship-from location	Processing	Transit	Total estimate
Overseas partner warehouse (most items)	1–3 business days	10–20 business days	11–23 business days
Australian warehouse (marked on the product page)	1–2 business days	3–7 business days	4–9 business days

These are honest working estimates based on our carriers' actual performance, not best-case marketing figures. They are estimates, not guarantees. Business days exclude weekends and public holidays in the origin country and in Australia.

Shipping cost

Standard shipping is free on every order to any Australian address. The price shown on the product page is the price you pay at checkout. There are no separate shipping charges.

Duties, taxes and GST

Nothing extra is payable on your order — not at checkout, and not on delivery. Here is exactly why, so you can check it yourself:

No GST at checkout. Overseas sellers only charge Australian GST once their turnover reaches A$75,000. APOLLOCHI is below that threshold and is not registered for GST, so none is charged.
No duty or GST at the border. Australia does not collect customs duty or import GST on consignments valued at A$1,000 or less. Every item we sell is well under that value.
Nothing to pay the carrier. Your parcel will not be held for payment and the courier will not ask you for money on delivery.

If our turnover ever crosses A$75,000 we will register for GST and the price you see will still be the price you pay — GST would be included in the displayed price, not added at checkout.

Tracking

You will receive a shipping confirmation email with a tracking number once your order is dispatched. Please allow 3–7 business days after dispatch for tracking to begin updating — international tracking often shows no movement for the first week while the parcel consolidates. This is normal and does not mean your order is lost.

Split shipments

If you order multiple items they may ship separately and arrive on different days. You will receive a separate tracking number for each parcel, at no extra cost.

Delays

Customs inspections, severe weather, carrier backlogs and peak retail periods can extend transit beyond the estimates above. If your order passes 25 business days without delivery, contact us at hello.apollochi@gmail.com with your order number. We will investigate with the carrier and update you within 2 business days.

Lost or undelivered parcels

If a parcel has not been delivered within 40 business days of dispatch we will treat it as lost and send you a replacement or a full refund — your choice.

Incorrect addresses

Please check your delivery address carefully at checkout. If you notice an error, email us within 12 hours of ordering and we will correct it before dispatch where possible. Once a parcel has left the warehouse the address cannot be changed.